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Layeredlooks Cancel/Change Order Policy
At Layeredlooks, we understand that sometimes you may need to cancel or modify an order. To provide a smooth and transparent process, this policy outlines the conditions, timelines, and procedures for canceling or changing orders.
1. Eligibility for Canceling or Changing Orders
To ensure timely processing and shipment, orders can only be canceled or modified before they are shipped. Orders already shipped cannot be canceled, and changes to shipped orders may require a return under our Return & Refund Policy.
Key Eligibility Rules:
| Condition | Details |
|---|---|
| Order Status | Must be “Processing” and not yet shipped |
| Cut-off Time | Requests must be received before 5:00 PM EST, Monday – Friday |
| Items Eligible | Any product purchased from Layeredlooks (T-shirts, hoodies, mugs) |
Orders placed on weekends or outside business hours will be considered received on the next business day.
2. How to Cancel or Change an Order
To cancel or change an order, follow these steps:
- Contact Support Immediately: Email support@layeredlooks.shop with your order number and request.
- Specify Changes: Clearly indicate whether you want to cancel the entire order, modify product quantity, or update shipping information.
- Confirmation: Our support team will confirm whether the cancellation or change is possible. If approved, you will receive an email confirmation.
Process Table:
| Step | Action | Notes |
|---|---|---|
| 1 | Contact Support | Email support@layeredlooks.shop with order details |
| 2 | Specify Changes | Include cancelation or modification request and reason |
| 3 | Confirmation | Receive confirmation if order can be changed or canceled |
| 4 | Refund Processing | If canceled, refund issued within 12 business days (no fees) |
3. Time Limitations
Layeredlooks has strict cut-off times for processing cancellations or changes due to our 1-day handling time.
| Order Placement | Cut-off for Cancellation/Change | Notes |
|---|---|---|
| Mon – Fri before 5:00 PM EST | Same day | Orders can be canceled or changed immediately |
| Mon – Fri after 5:00 PM EST | Next business day | Requests received after 5 PM will be processed the next business day |
| Weekend Orders | Monday | Orders placed Sat/Sun can only be modified on Monday or the next business day |
Orders already shipped cannot be canceled. Customers must then follow the Return & Refund Policy for eligible returns.
4. Refunds for Canceled Orders
If your order is successfully canceled before shipping:
- Refunds will be issued to the original payment method within 12 business days.
- No fees will be deducted from the refund amount.
- Shipping fees for unshipped orders will also be refunded in full.
Refund Table:
| Step | Timeline | Details |
|---|---|---|
| Cancelation Approved | Day 0 | Support confirms order cancellation |
| Refund Processing | Up to 12 business days | Refund applied to original payment method |
| Confirmation Email | Upon Refund | Customer notified when refund is complete |
5. Address or Shipping Changes
Customers may request to update their shipping address or contact information before the order ships. Once an order is in transit, address changes are no longer possible.
Guidelines:
| Change Type | Eligibility | Notes |
|---|---|---|
| Shipping Address | Before shipment | Provide complete and accurate new address |
| Contact Information | Before shipment | Update email or phone number for delivery updates |
| Shipping Method | Not available | Cannot change flat-rate shipping after order is placed |
6. Exceptions
The following orders cannot be canceled or modified:
- Orders already shipped
- Orders containing personalized or custom items that have begun production
- Orders placed for promotional bundles or limited-stock items where production has already started
In these cases, customers may follow the Return & Refund Policy for returns after delivery.
7. Contact Information
For cancellation or order change requests, contact our support team:
- Email: support@layeredlooks.shop
- Address: 1012 Greenville Cir, Columbia, SC 29210, United States
- Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Our team responds promptly and works to accommodate requests whenever possible, ensuring a smooth customer experience.
8. Summary Table
| Policy Component | Details |
|---|---|
| Item Eligible Orders | Must be “Processing” and not yet shipped |
| Cut-off Time | 5:00 PM EST, Monday – Friday |
| Refunds | Issued within 12 business days, no fees |
| Address Changes | Allowed only before shipment |
| Exceptions | Shipped orders, personalized items, promotional bundles |
| Contact | support@layeredlooks.shop, Mon – Sat, 8 AM – 7 PM EST |
This Cancel/Change Order Policy is aligned with your Shipping and Return Policies, maintains a professional tone, uses tables for clarity, and ensures consistency across your website policies for Layeredlooks.