Layeredlooks Return & Refund Policy

At Layeredlooks, your satisfaction is our highest priority. We understand that sometimes an item may not meet your expectations, and we are committed to providing a transparent and hassle-free return and refund process. This policy outlines all requirements, timelines, and procedures to ensure a smooth experience for our valued customers.

Return Eligibility

Customers may return items within 60 calendar days of receiving their order. Returns are accepted under the following conditions:

• The item is unused, unwashed, and in its original condition
• Original packaging, labels, and tags are intact
• The product was purchased directly from Layeredlooks
• Personalized or custom items may be non-returnable unless defective

Items not eligible for return:

• Used or worn apparel
• Mugs or drinkware that have been used
• Gift cards
• Items damaged due to customer mishandling

Return Window:

Return Process

To initiate a return, please follow these steps:

1. Contact Support: Email support@layeredlooks.shop with your order number and reason for the return.
2. Return Authorization: Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with instructions for shipping.
3. Ship the Item: Safely package the item and include the RMA number. Customers are responsible for shipping the return.
4. Return Receipt: Once we receive the returned item and verify its condition, we will process your refund within 12 days.

Return Instructions Table:

Refunds

Refunds for eligible returns are processed within 12 business days after we receive and inspect the returned item. Refunds are issued to the original payment method used for purchase.

Key points regarding refunds:

• No fees are deducted from the refunded amount.
• Shipping costs from the original order are non-refundable.
• Refunds may take additional time to appear depending on your payment provider.

Refund Timeline Table:

Exchanges

Currently, Layeredlooks does not offer direct exchanges. To exchange an item, please return it under the standard return process and place a new order for the desired item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact our support team immediately at support@layeredlooks.shop. We will provide instructions to replace or refund your item at no additional cost. Please include:

• Order number
• Description of the damage or defect
• Photographs of the item

Return Shipping

Customers are responsible for the cost of return shipping, except in cases of defective or damaged products. We recommend using a trackable shipping method to ensure the return is delivered safely. Layeredlooks is not responsible for items lost in transit during the return process.

Contact Information

For questions regarding returns, refunds, or damaged items, contact our support team:

• Email: support@layeredlooks.shop
• Address: 1012 Greenville Cir, Columbia, SC 29210, United States
• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Our team is committed to providing prompt assistance and ensuring your satisfaction.

Summary of Return & Refund Policy

Layeredlooks is committed to providing a transparent, reliable, and customer-focused return and refund process, ensuring that every shopping experience is seamless and worry-free.